Important Information Regarding your ATM/Debit Card

Important Information Regarding your ATM/Debit Card
Due to our recent ATM/Debit card upgrade, some of you may experience a decline when using your card with a PIN. This will most likely happen if in the past you came into one of our branches and chose a personal PIN. This does not apply to all cards.

We have a solution to that problem and, going forward if you would like to change your PIN for any reason, you may do so by calling 866-985-2273 see below for detailed instructions.
Our conversion to our new card processor has given us a new feature called PIN NOW. This feature gives you the opportunity to call on the phone and personalize your PIN after validating some personal information. You no longer have to come into our branch to obtain a personalized PIN.

Please call 866-985-2273. You will be prompted to enter your card number. If you are calling from home or work and, we have your current telephone number on file, you will then be prompted to enter the last 4 digits of your social security number. If everything matches, then you will then enter your new PIN, and you are ready to use your card.

If you are not calling from home or work, say you are on your cell phone, enter your card number. You will have then have the option to enter either your home or work telephone number. Remember, these numbers must be the ones you have given the Credit Union. You will then be prompted for the last 4 digits of your social security number. As long as all of the information verifies, then you will then enter your new PIN and you will be ready to use your card.