“Words Payeth No Debts” - Shakespeare – Troilus and Cressida Act 3 Scene 2

While Shakespeare’s words may be true, bills do not get paid by just talking about them, he fails to acknowledge an important piece of information; in the absence of a payment, communication is the next best thing.

Keeping your financial institution in the loop regarding your financial situation is imperative to maintaining a positive and honest business relationship with them. The more we know about our members’ lives and their daily successes and struggles, the better equipped we are to offer products or solutions that best fit their needs. A simple conversation can go a long way in better understanding what member may be experiencing at that time.  While we may not always be able to address every need or honor every request, every member contact helps to strengthen the relationship between the credit union and the membership.

A business relationship is built out of trust, patience, and compromise; but by no means is it anyone’s responsibility but your own to resolve your financial obligations. Shakespeare is correct in that words cannot be used as currency, so while you work to remain in contact with your financial institution, you must also take the initiative to plan and prepare to avoid financial pitfalls.

Submitted by the LA Financial Collections Department